About the Role
If you come from a retail/store background and enjoy interacting with customers, this role is for you.
As a Sales Associate, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.
This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment.
What You'll Do (Retail + Customer Experience Focus)
- Customer Interaction & In-store Experience:
- Welcome walk-in customers and ensure a warm, personalized experience
- Understand customer concerns and guide them through consultations
- Consultative Approach:
- Explain Traya's treatment journey in a simple and relatable way
- Assist customers in understanding doctor recommendations and product usage
- Customer Retention & Relationship Building:
- Build long-term relationships with customers
- Motivate them to stay consistent with their treatment plans
- Drive repeat visits and product reorders
- Follow-ups & Engagement:
- Conduct regular follow-ups (calls/WhatsApp)
- Track customer progress and ensure satisfaction
- Handling Concerns & Objections:
- Address customer queries around usage, results, or concerns
- Provide reassurance and escalate to doctors when required
- Store Operations & Ownership:
- Maintain store hygiene, product display, and inventory checks
- Ensure smooth day-to-day clinic/store operations
- Customer Advocacy:
- Encourage reviews, feedback, and testimonials
- Deliver a high-quality experience that customers talk about
Who Should Apply
- Any Graduates is mandatory
- Experience in retail stores, salons, wellness centers, or customer-facing roles
- 1–3 years of experience in customer handling / sales / service roles
- Strong communication skills (English, Hindi + local language)
- A people-first mindset with empathy and patience
- Comfortable with targets, customer engagement, and follow-ups
- Basic comfort with digital tools (CRM, WhatsApp, etc.)
What We Offer
- Opportunity to transition from retail/store roles to a fast-growing health-tech brand
- Exposure to consultative selling and customer experience roles
- Structured training and onboarding
- Competitive salary with performance incentives
- Clear growth path within clinic operations and customer experience
What Success Looks Like in This Role
- High customer satisfaction and engagement
- Strong repeat customer base
- Consistency in treatment adherence
- Positive customer feedback and reviews
