Title Sales Associate
Reporting to Store Manager
About The Role
Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.
Responsibilities: Area Activities expected to be performed by a Lenskart Sales Associate
- Customer focusSales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has
- Product recommendationWith the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions
- Achieving sales targets & SOP adherenceSales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently
Post making the sale, he/she is responsible for coordinating with the customer for product pick-up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage
- Store upkeep & maintenanceHe/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly
He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store
Personal attributes & competenciesMinimum qualification: 12th pass; Graduates preferred
Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions
Clear articulation and active listening skills
Ability to adapt to changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority
