Sales and Support Executive (CRM Tool+US voice process+Saas,B2B,Tech Sales/Support in IT industry only)
We are looking for a highly motivated and articulate Sales and Support Executive to join our remote team. The ideal candidate should have a minimum of 1 year of experience in an International US Voice Process, with expertise in cold calling, outbound sales, or customer support. Candidates must possess excellent verbal and written communication skills, a fluent US accent, and experience using CRM tools.
Key Responsibilities
- Conduct high-volume outbound cold calls to prospective US-based clients.
- Schedule product demonstrations by effectively communicating the product's value proposition.
- Build rapport with prospects and handle objections professionally.
- Provide first-level customer support through phone, email, and chat.
- Deliver first-call resolution whenever possible to ensure customer satisfaction.
- Prepare and send professional follow-up emails.
- Maintain accurate records of customer interactions and leads in the CRM system.
- Create basic reports and presentations using MS Word, Excel, and PowerPoint.
- Collaborate with internal sales, marketing, and product teams to ensure a seamless customer experience.
Required Skills
- Minimum 1 year of experience in an International US Voice Process.
- Excellent spoken English with a clear and neutral US accent.
- Proven experience in cold calling, outbound calling, or lead generation.
- Strong persuasive and interpersonal communication skills.
- Excellent written communication skills.
- Hands-on experience with CRM tools.
- Good working knowledge of MS Word, Excel, and PowerPoint.
- Ability to work independently in a remote, target-driven environment.
Preferred Qualifications
- Experience in SaaS, B2B, or Technology Sales/Support.
- Positive attitude with a results-oriented mindset.
- Strong problem-solving and customer relationship management skills.
Job Type: Full-Time
Work Mode: Remote
