Job Title: Sales & Operations Manager
Location: Jaipur
Experience: 48 years
Reporting To: Director
Salary : 40000-60000/month
Role Overview
The Sales & Operations Manager will be responsible for driving revenue growth while ensuring smooth day-to-day operations. This role bridges sales execution, customer coordination, vendor/production alignment, and operational efficiency.
Key ResponsibilitiesSales Responsibilities
- Drive sales through direct customers, dealers, architects, designers, or channel partners
- Manage lead follow-ups, quotations, negotiations, and order closures
- Coordinate with marketing for lead generation and campaign execution
- Prepare and track monthly sales targets, forecasts, and pipelines
- Maintain strong relationships with key customers and partners
- Ensure accurate order entry and documentation
Operations Responsibilities
- Coordinate between sales, production, vendors, logistics, and accounts
- Ensure timely production, dispatch, and delivery of orders
- Track order status from confirmation to delivery
- Monitor inventory, vendor performance, and delivery timelines
- Resolve customer complaints related to delivery, quality, or service
- Implement and improve SOPs and process efficiency
- Use ERP / CRM / Google Sheets for reporting and tracking
Team & Process Management
- Supervise sales coordinators, operations executives, or field staff
- Train team on processes, pricing, and customer handling
- Review daily/weekly reports: sales, orders, dispatch, pending tasks
- Ensure data accuracy in ERP/CRM systems
Key Skills & Competencies
- Strong understanding of sales operations and supply chain coordination
- Excellent communication and negotiation skills
- Ability to multitask and manage deadlines
- Problem-solving and decision-making mindset
- Proficiency in ERP systems, Excel/Google Sheets
- Leadership and team coordination skills
Preferred Qualifications
- MBA / Graduate in Business, Operations, or related field
- Experience in manufacturing, B2B sales, FMCG, construction, or services
- Experience handling vendors and logistics is a plus
Key Performance Indicators (KPIs)
- Sales target achievement
- Order fulfillment timelines
- Customer satisfaction & repeat orders
- Operational efficiency & reduced delays
- Team productivity
