Role Description
This is a full-time HYBRID role. As a Sales and Customer Support Manager at America & Beyond, you will be responsible for enhancing our sales and customer support operations.
2 days in-office for reporting at Gurgaon Office Sector 37. Females preferred.
This role requires working in US time zones (5 pm IST - 3:30 am IST) Monday to Saturday.
Key Responsibilities:
- Monitor and analyze customer feedback and support metrics to identify areas for improvement
- Collaborate with other departments to address customer concerns and improve overall customer satisfaction
- Make calls to potential customers and convert them to customers
- Manage customer support emails from support email id.
- Manage existing customers from customers accounts of America and Beyond
- Handle and resolve customer inquiries and complaints efficiently via email, phone, and social media, with a focus on Shopify-related issues
- Develop and implement customer support policies and procedures to ensure consistent and effective service
- Maintain a thorough understanding of our products and services to provide accurate and helpful information to customers
- Stay updated on industry trends and best practices in customer support, particularly regarding Shopify
Qualifications:
- Willingness to work in US time zones (5 pm IST - 3:30 am IST)
- Has experience with pitching US clients and familiarity with its support and administrative functions
- Attend weekly meetings with higher management (1-2 weekly meetings)
- Fluent English is mandatory
- Excellent communication and interpersonal skills
- Ability to create reports regarding sales and customer support data.
- Strong problem-solving abilities and a customer-centric mindset
- Ability to work independently in a remote environment and manage a distributed team
Company Description
America & Beyond is a US based fashion label that offers handcrafted bohemian fashion made for the creative, free-spirited individual. With an inspired blend of contemporary western silhouettes and artisanal craftsmanship, our vibrant clothing and handbags are exceptional. Each offering has a uniquely global appeal with local, handmade charm.
Application Process:
Send your resume to [Confidential Information]. Please include a paragraph explaining why you are a great fit for this role and how your experience aligns with the responsibilities and qualifications listed above.
Powered by JazzHR
C3hq2ypopO
