Job description
- To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Service Renewal Quoting Representative
Principle Duties and Responsibilities
- Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification and management.
- Supporting internal Sales Rep to help meet team quota and grow the renewal business by responding to service related queries, quotes and opportunity management.
- Work with Juniper Service Business Manager directly on specific assigned tasks within established policies and procedures.
- Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support and Order Management related to quote/contract/ordering queries and escalations.
- Administratively responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA.
- Escalate customer problems to respective Service Business Manager and/or Account Manager.
- Escalate quoting problems to the team-lead and/or regional Operation Lead.
- Be well verse in systems and tools required to manage quotes and answer queries from partners, customers and Juniper team.
Requirements
- 2-3 years of service business experience and quoting skills
- Good attention to details and documentation skills
- Good verbal and written communication skills
- Good organization skills
- Good team player and quick learner
- Ability to handle multi-tasking
- SAP knowledge an advantage
