Role: Sailpoint Operations
Location: Hyderabad
Notice Period: Immediate to 15 Days
Employment Type: Contract to Hire
Client: Cognizant
Experience Required: 6+ Years
Skills
- Comprehensive understanding of SailPoint IIQ (configuration, administration, and deployment)
- In-depth knowledge of IAM concepts (provisioning, RBAC/ABAC, certifications, audit compliance).
- User Lifecycle Management (Joiner-Mover-Leaver processes).
- Strong understanding of modern cybersecurity principles, Zero Trust, and least privilege.
- Excellent problem-solving and communication skills to work cross-functionally with security, compliance, and IT teams.
- Prior experience with Agile practices such as Kanban or Scrum
Roles And Responsibilities
- Troubleshoot and resolve technical issues related to SailPoint components and integrations.
- Perform health check monitoring on all SailPoint components to ensure consistent availability of system to end user.
- Support and manage SailPoint production Infrastructure
- Minor patch upgrades and break fix for SailPoint components.
- Manage certification campaigns by working with Audit teams.
- Optimize identity aggregation, correlation, and reconciliation processes.
- Release and change management for build and deployment.
- Champion problem and incident management best practices, SLA adherence, drive root cause resolution & reduce future incidents.
- Participates in production support on-call rotation
- Collaborates with vendor on root cause and helps drive mitigation or elimination actions for future incidents.
- Identify opportunities for process improvement and effectively present them to decision makers
- Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
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