Sailpoint Engineer

Job Description: SailPoint L3 Engineer

Immediate to 30 Days NP only.

Overview

Senior SailPoint L3 Engineers to join our SailPoint Identity Governance team. The ideal candidates will have excellent SailPoint IIQ / ISC support and code debugging skills, with strong hands-on experience in troubleshooting, maintaining, and enhancing SailPoint implementations in a 24x7 support environment.

Experience Level

• 5–8+ years of overall IT experience.
• 5+ years of strong hands-on experience in SailPoint IIQ / ISC support and development.

Key Responsibilities

• Provide L3 production support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC).
• Perform deep code debugging and troubleshooting of SailPoint workflows, rules, connectors, and integrations.
• Analyze production issues by reviewing logs, error traces, and source code to identify root causes (RCA) and implement fixes.
• Support Lifecycle Management (LCM/LCE) processes including Joiner, Mover, and Leaver flows.
• Review and support CI/CD pipelines, GitLab merge requests, and deployments.
• Handle ServiceNow incidents, changes, and problem tickets related to SailPoint.
• Support and maintain integrations with Active Directory, Azure AD, SQL Server, and target applications.
• Use Splunk and other monitoring tools for proactive issue detection and troubleshooting.
• Collaborate with DevOps teams and application owners.
• Participate in 24x7 shift rotations and on-call support.

Mandatory Technical Skills

• Strong hands-on experience with SailPoint IdentityIQ (IIQ) and/or SailPoint ISC.
• Excellent SailPoint code debugging and troubleshooting skills.
• Strong development experience in Java and Beanshell (PowerShell is a plus).
• In-depth knowledge of SailPoint concepts including:
• Identity Cubes
• Identity Attribute Mappings
• LCM/LCE workflows
• Role Management
• SOD Policies
• Experience with SailPoint integrations:
• Active Directory
• Azure AD
• JDBC / SQL Server
• Web Services, SCIM, Delimited Files connectors
• Hands-on experience with ServiceNow (integration and ticket handling).
• Working knowledge of GitLab (or similar version control tools).
• Understanding of CI/CD pipelines.
• Experience working in an Agile / Scrum environment (JIRA).

Preferred / Good-to-Have Skills

• Advanced SQL Server query experience.
• Hands-on experience with Splunk for log analysis.
• Basic knowledge of Kubernetes.
• Experience with CyberArk integrations.
• Exposure to cloud IAM and DevOps practices.

Behavioral & Soft Skills

• Highly self-motivated with strong ownership mindset.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a high-pressure production support environment.
• Willingness and flexibility to work in a 24x7 shift model.