Introduction:
The FIT4 S/4 HANA S2C (Service to Customer) Solution Consultant APAC Hub at FIT4 plays a pivotal role in spearheading the design and execution of functional and technical S/4 HANA solutions, with a specialized focus on elevating the service-to-customer experience across various roll-in projects. This position demands a comprehensive mastery of SAP's S2C service management with focus on Inhouse Repair and Return Management Processes within the S/4 HANA framework, coupled with a strategic vision to integrate these solutions seamlessly into the existing business landscape. The S/4 HANA S2C solution consultant will collaborate with business units, gather requirements, configure solutions, and lead the deployment of S/4 HANA functionalities that enhance customer service delivery. The successful candidate will navigate complex project environments using strong project management skills, leveraging deep SAP knowledge to drive innovation and operational excellence in service delivery during the critical transformation period.
Your role in our team:
- Design functional and technical SAP S/4HANA solutions focused on service management, ensuring seamless integration with satellite systems, like CRM, based on detailed business and IT requirements.
- Develop and document comprehensive design specifications for S2C processes in Inhouse Repair and (Advanced) Return Management (ARM), ensuring alignment with business needs and IT capabilities.
- Coordinate and steer development efforts towards global development factories, aligning with broader project goals and timelines.
- Ensure that development efforts are on track and aligned with the overall transformation strategy.
- Provide expert guidance on SAP best practice architectures and advanced technologies, supporting deployment teams in deploying robust S2C solutions.
- Act as a subject matter expert in SAP S/4 HANA, advising on system capabilities and potential improvements.
- Champion process standardization across service operations, evaluating the necessity of process deviations and advocating for adherence to global templates.
- Ensure compliance with established architecture principles and standards, creating scalable, secure, and efficient solutions.
- Review and manage the approval process for configuration and functional specification documents, maintaining high standards of quality and precision.
- Oversee testing activities, including review and coordination of bug fixing, to validate that the solutions meet all functional and performance criteria. Developing and executing comprehensive test plans to ensure system integrity and performance.
- Support the cutover, migration, and hypercare phases specifically for the S2C process domain, ensuring operational continuity and system reliability post-go live.
Your profile:
- A relevant engineering degree with more than 10 years of overall IT experience.
- Proven experience as a solution consultant/architect in SAP transformations with a focus on Service to Customer processes with more than 5+ years
- Experience in managing large scale SAP transformations.
- Expertise in configuring and implementing S2C processes for Inhouse Repair and (Advanced) Return Management (ARM) processes within SAP ERP systems.
- In-depth knowledge of SAP S/4HANA's service management functionalities and integration with third-party systems, like Salesforce.
- Extensive familiarity with global template processes related to S2C and adjacent domains.
- Relevant SAP certifications or equivalent qualifications.
- Excellent analytical and communication skills, capable of leading discussions and presentations to stakeholders at all levels.
