Job Description
THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, fostering a collaborative atmosphere. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!
Assist in ensuring production systems are available and operating as defined in Service Level Agreements.
Drive incident and outage resolution and communication.
Facilitate the restoration of service to the production environment.
Establish disaster recovery procedures and maintain data retention practices.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
A minimum of 0 years of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Customer Support.
Beginner proficiency in Technical Troubleshooting.
Advanced proficiency in Communication Skills.
Intermediate proficiency in Problem Solving.
Expert proficiency in Time Management.
