Job Description
THE WORK: Step forward and make a meaningful impact. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to problems for your immediate team and across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us in this exciting opportunity to grow and make a difference.
Ensure production systems are available and operating according to defined Service Level Agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment promptly and efficiently.
Establish and maintain disaster recovery procedures to safeguard critical operations.
Maintain data retention practices in alignment with organizational policies.
HERE'S WHAT YOU WILL NEED:
Intermediate proficiency in Service Desk Management.
A minimum of 2 years of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills.
Beginner communication skills.
Intermediate collaboration skills.
Beginner analytical thinking skills.
Intermediate customer service skills.
