Problem-Solving Abilities: Excellent troubleshooting skills to diagnose and resolve issues quickly and efficiently. Ability to perform root cause analysis and implement solutions.
Analytical Thinking: Ability to analyze complex processes and demonstrate strong attention to detail to ensure accuracy in bot's operations.
Bot Monitoring and Maintenance: Monitor the performance of RPA bots in production environments. Ensure bots are running smoothly, address any issues that arise and perform health checkup and VDI/License optimization.
Incident Management: Respond to and resolve incidents related to RPA bots. Perform root cause analysis and implement corrective actions to prevent recurrence.
Bot Deployment and Updates: Assist in the deployment of new bots and updates to existing bots. Ensure that changes are thoroughly tested and documented.
User Support: Provide support to end-users and business teams. Address their queries and issues related to RPA bots and processes.
Documentation: Proficiency in documenting processes, workflows, and technical details. Ability to create and maintain runbooks and knowledge base articles.
Collaboration: Strong teamwork skills to work effectively with IT and business teams. Coordinate with L1 support to ensure timely resolution of issues. Escalate complex issues to L3 support and collaborate on solutions.
Communication Skills: Effective communication skills to interact with stakeholders, team members, and end-users. Ability to explain technical issues in a clear and concise manner.
Process Improvement: Identify opportunities for process improvement and optimization. Work with business analysts and stakeholders to implement enhancements.
Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.
Training & Mentoring: Train and mentor junior team members and new hires. Share knowledge and best practices to enhance the team's capabilities.
Basic Qualifications
Bachelor's degree or equivalent job experience in Computer Science or another IT-related field.
A minimum of 6 years of experience in IT application development/application support, including at least 3 years of hands-on experience with the UiPath RPA tool.
Hands-on experience supporting 30+ bots in UiPath is required. Should have excellent knowledge in UiPath ReFramework, Dispatcher/Performer models and Experience in development for a minimum of 5 unattended bots.
Technical Proficiency: Strong expertise in RPA tools is required, with UiPath being mandatory. Experience with other RPA tools like Blue Prism or Automation Anywhere and Proficiency in at least one programming language such as VB.NET or C#, Python, SQL or JavaScript is desirable.
