Royal Service - Executive

Responsibilities:

• Telephone Operations: Handle incoming calls promptly and professionally, providing courteous assistance to guests and efficiently addressing their inquiries, requests, and concerns.
• Guest Assistance: Serve as a central point of contact for guests, offering personalized recommendations, arranging services, and ensuring that all guest requests are met with promptness and attention to detail.
• Room Service Coordination: Coordinate room service orders, ensuring accuracy and timeliness in delivery while maintaining clear communication with kitchen and service staff.
• Royal Service Coordination: Facilitate requests and services for VIP and special guests, ensuring that their needs and preferences are met with the utmost care and attention to detail.
• Problem Resolution: Act as a problem solver for guests, addressing any issues or concerns with empathy and professionalism, and escalating matters as necessary to ensure swift resolution.
• Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations to enhance their stay experience.
• Guest Communication: Maintain clear and open communication with guests, colleagues, and other departments, ensuring seamless coordination and execution of guest requests.
• Administrative Tasks: Assist with administrative duties such as logging guest requests, updating guest profiles, and maintaining accurate records of communications and transactions.
• Service Excellence: Strive to exceed guest expectations by delivering personalized service and anticipating their needs throughout their interactions with Royal Service.
• Previous experience in a guest service or hospitality role, preferably in a luxury hotel environment.
• Exceptional telephone etiquette and communication skills, with fluency in English (additional languages are a plus).
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Excellent organizational skills and attention to detail, with the ability to multitask effectively.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficiency in using computer systems and hotel management software.