RO:Bharat Banking Operations - Program Management - Team

Axis Bank

Mumbai, India

12-14 Years

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Posted 16 hours ago
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Job Description

RO:Bharat Banking Operations - Program Management - Team

INTERNAL USAGE:

No. of Vacancies:

Reports to:

DVP/ VP Bharat Banking Ops & Service

Is a Team leader

Team Size:

Grade:

Manager/Sr Manager

Business:

Retail Operation

Department:

Bharat Banking Ops & Service

Sub-Department:

Location:

Mumbai (Hybrid Mode)

Name of Unit

Bharat Banking Ops & Service Program Management

Role

Bharat Banking Ops & Service Program Management

Key Responsibilities

Category	Requirements
Branch Co-ordination	Experience of handling cross-functional & internal stakeholders
Governance	Exposure to Compliance and Risk metrics like Enterprise Governance, Risk Management & Compliance (EGRC) and for handling Change Management Committee (CMC)/ Product Management Committee (PMC)
Process Review	Exposure to various back-office process, complaints, customer service process in the bank Exposure to workflows like CRM e-forms etc.
IT Engagement	Experience in BRD preparation and validation. Basic Understanding of system integration and APIs Ability to co-ordinate with IT for program implementation within time frame.
Product Engagement	Understanding of the business ecosystem for Operations & Service deliverables, required to meet business objectives.
Vendor Management	Ability to co ordinate with vendors to meet the desired objectives of the project.
Regulatory	Understanding of regulatory requirements for Retails Lending, specifically for Bharat Banking Asset Products like Kisan Credit Card (KCC), Tractor Loan, Farmer Funding products, etc.
Team management	Team player with ability to co-operate & deliver as a team
Improvement Initiatives	Experience of handling improvement / transformation projects
Others	Understanding of Project management and quality concepts like DMAIC, Design Thinking etc.

Qualifications

Optimal qualification for success on the job is:

Post graduation/Graduation from a recognized institute

12 years+ work experience

Role Proficiencies:

For successful execution of the job, the candidate should possess the following proficiencies, apart from requirements already mentioned under key Responsibilities:

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines