Description
Join our team at JP Morgan Chase as part of the International Banking Voice Process. This role is ideal for individuals with 1-6 years of experience in customer service or banking, who are looking to advance their careers in a dynamic environment. You will be responsible for assisting customers with their banking needs and ensuring a high level of service.
Responsibilities
- Handle inbound and outbound calls related to international banking queries.
- Assist customers with account inquiries, transaction issues, and service requests.
- Provide accurate information regarding banking products and services.
- Document customer interactions and maintain updated records in the system.
- Collaborate with team members to improve service delivery and customer satisfaction.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Knowledge of international banking products and services is a plus.
- Proficiency in using computer systems and software applications.
- Ability to work in a fast-paced environment and handle multiple tasks.
