Key job responsibilities
- Scope and Influence
- Mine large data sets and convert investigations into allegations of organized abuse on the Amazon website.
- Investigate suspicious orders as well as selling and buying behavior that could pose a risk to Amazon
- Consistently achieve/exceed weekly targets and quality standards for investigations to reduce the abuse bps and recommend policy changes by identifying new abuse types and identifying existing abuse patterns
- Minimize Customers loss and monitory loss to Amazon through invalid concessions
- Works on projects that design/improve tools or processes by testing and/or develops recommendations for management
- Influences processes, project plans, and stakeholder interactions
- Process Improvement
- Use a combination of manual and automated tools to obtain information & report bugs
- Focus toward improving customer experience and contributing toward Analytics and ML team goals
- Take appropriate action to identify and help minimize the risk posed by abuse patterns, trends and evolution of known MOs from manual and bulk environment
- Identify opportunities and contribute solutions for continuous improvement of investigations
- Defines requirements, facilitates progress, identifies blockers, and increases the visibility of issues.
- Execution and Communication
- Coordinates the delivery of straight forward risk projects/goals.
- Participates in deep dives and/or escalations
- Drives risk mitigation through identification of abusive patterns.
- Will provide inputs to Improve the quality for new batch hires and existing team through mentoring and quality audits
- Communicates effectively both in verbal and written form on all investigative matters
- Executes on key team priorities and assists teammates with execution
- Participates in the development internal communication on key process changes for easy percolation to teammates
- Technical
- Occasionally Run basic SQL queries
- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
- Will work on multiple internal tools that help during investigations
Basic Qualifications
2+ years of experience in investigations, risk management
- 2+ years of experience in incident or crisis management, program management, or escalation handling
- Demonstrated experience working with cross departmental teams with proven collaboration skills
- Ability to think critically with the vision to work both tactically and strategically.
- Ability to function effectively in a dynamic, fast-paced environment while being organized.
- Experience with Microsoft Excel and SQL
Preferred Qualifications
- 6+ Months experience in risk/fraud/abuse investigations
- Bachelor's Degree in any quantitative discipline such as Information Systems, Computer Science,
- Statistics, Operational Research or Engineering
- Experience in working with databases and SQL in a business environment
- Prior experience in design and execution of analytical projects
- Experience in e-commerce / on-line companies in fraud / risk control functions
- Coding skills in one of the modern languages Java, Python, Scala
- Experience/knowledge of advanced machine learning techniques such as GBM, random forest
- Candidate has demonstrated the ability to begin solving complex investigations or escalations by diving deep to get to the root cause post considering all possible scenarios
- Candidate embodies Amazon's Leadership Principles and is a role model amongst their peers
- Goes above and beyond the standard SOPs & challenges the status quo to improve process and help in concession reduction programs.
- Is able to critically evaluate and link different non-linear data sets at scale to identify common abusive patterns & challenges the status quo to improve process and help in concession reduction programs.
- Seeks out opportunities across functions to improve and effectively push process improvements by continuously identifying newer abuse and making dynamic changes to existing SOPs
- Has a proven record of one or more program improvement task/initiatives driven and closed in existing role
