Skill required: Insurance Services - Business Intelligence (BI) Reporting Tools
Designation: Risk Engineering Associate
Qualifications:BE
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do The engineering Impairment Desk receives, and records notices of fire protection impairments from clients via email, voicemail, and phone calls; for hazardous conditions oversight and a second set of eyes in support of our clients. Responsibilities include collecting adequate detail to determine the severity of impairment, recording details in the impairment logging tool, notifying account engineers as required based on severity/duration, and tracking/following up with the client through the duration and successful closure of the impairment. Scope of work is to review the Insurance certificates and track the Insurance Information from the certificate or other proof of insurance received in Insurance tracking tool. Team will perform comparative review of borrower's proof of insurance coverage against the requirement as per the loan documents to verify adherence and create exception records in the system based on client requirements and approved matrixes. Generate Letters and Reports, communicate non-adherence to the Borrowers/Agents and follow up on based on the Client approved matrixes. Business Intelligence (BI) Reporting refers to the process of collecting, processing, & presenting business data to help organizations make informed decisions. It involves using software & tools to transform raw data into meaningful insights through reports, dashboards, & visualizations.
What are we looking for The Customer Service Analyst takes inbound calls/voicemails/email requests, consolidates the issue, assesses the risk impairment, creates a ticket, and follows up with the Account Engineer or Field Engineer. The Customer Service Analyst also provides floor support to the team and does admin tasks such as, but not limited to, EOD reports, Team Stats, quality reviews, presentation decks, and uploading volume and quality data to the data warehouse tool. They are likewise tasked to present the team s monthly performance to the process owner.
- Engineering Graduate (preferable Electrical/Mechanical/Chemical/Civil)
- 1 year Experience in Insurance Roles and Responsibilities:
- Written and verbal communication
- Strong analytical skills
- Agility for quick learning
- Ability to perform under pressure
- Problem-solving skills Roles and Responsibilities:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day-to-day interaction is with peers within Accenture before updating supervisors
- The decisions you make impact your own work and may impact the work of others, BE
