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Process Mining - Digital Transformation and Analytics
Experience: 35 years
Role Summary
The Senior Analyst will support end-to-end process mining, ETL/data engineering, dashboarding, and process optimization initiatives across P2P, O2C, AP/AR, logistics, and operational processes. The role also expands to supporting automation (RPA), AI/MLled enhancements, and digital transformation activities.
Key Responsibilities
- Build and enhance process mining data models using Celonis, SAP Signavio, MPM/MPMx, including case creation, event logs, activity mapping, conformance checks, and KPI modelling.
- Design, transform, and optimize data pipelines using SQL, Python, ETL (Alteryx, Knime), SAP B1/SAP ECC).
- Develop frontend process dashboards to track metrics such as cycle time, rework, GRN delays, invoice mismatches, AR aging, DSO, delivery delays etc.
- Support process optimization initiatives by conducting root-cause analysis, identifying bottlenecks/sources of inefficiency, and recommending corrective actions.
- Assist in digital transformation workstreams, RPA opportunity identification, automation workflows, predictive modelling, and AI/MLenabled insights.
- Support documentation creation: BPMN flows, TOBE designs, business requirements, UAT support, and process governance.
- Collaborate with crossfunctional teams (finance, supply chain, IT, operations) to drive timely completion of analytics deliverables.
- Participate in pre-sales support, value analysis, estimation, and business case preparation when needed.
Required Skills & Tools
- Process Mining: Celonis, Signavio, MPM/MPMx
- Data Engineering: SQL, Python, ETL tools (Knime, Alteryx), SAP data modelling
- Visualization: Tableau, Power BI, Qlik
- Automation: Exposure to RPA tools (UI Path, Automation Anywhere), ML-assisted solutions
- Process Documentation: BPMN, Visio, ARIS
- Domain Knowledge: P2P, O2C, AR/AP, logistics, telecom services, vendor management, ITSM
Preferred Experience
- Experience supporting digital transformation and operational excellence projects
- Working with RFP inputs, pre-sales decks, program documentation
- Predictive insights, automated notifications, and SLA monitoring
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