Your Roles And Responsibilities
- Support & cross-train into all L1 ITAM services as needed to maintain day to day
operations for forward and reverse logistics.
- Assist with inventory, asset management and e-recycling.
- Use ticketing systems with a focus on customer service, SOP adherence, and quality.
- Use ticketing systems to report individual work accomplishments and to track metrics.
- Utilize inventory data management software to maintain inventory accuracy and
workflow.
- Triage, handle and fulfil customer requests via a web portal and in person as needed.
- Receive and inspect return shipments. Verify accurate deliveries against hardware
return requests while looking for damages, shortages, wrong items and other concerns;
notify the appropriate person or vendor.
- Load and unload shipments; loading dock duties as assigned.
- Maintain inventory records; assess department or warehouse needs and order supplies
as appropriate; maintain stock records.
- Unbox, stock inventory on shelves, break down packing materials.
- Assist in inventory procedures including the actual total count of stock items and spot
check as needed.
- Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
- Contribute to large scale global projects as needed.
- Hardware data destruction and collection for e-recycle.
- Hardware sanitization and quality checks to ensure hardware reliability and reuse.
- Coordination with Third party vendors for executing collection and recycling activities.
- Other duties as required. This list is not meant to be a comprehensive inventory of all
responsibilities assigned to this position.
Required Qualifications/Skills
- High school diploma or general education degree (GED) and 2+ years related
experience and/or training; or equivalent combination of education and experience.
- High attention to detail and ability to follow other technicians direction to ensure quality.
- Effectively utilize ticket, inventory, and dispatch management systems.
- Determines methods and procedures on new assignments and may coordinate activities
of other personnel.
- Networks with key contacts outside one's own area of expertise.
- Proven ability to adapt to changing priorities, conditions, and circumstances while
ensuring important deadlines are met.
- Strong organizational skills including effective record-keeping and maintenance
techniques.
- Basic knowledge of computer hardware with the ability to learn new software.
- Proficiency working with standard desktop PC tools and applications, such as MS Office,
MS Outlook, web browsers, etc.
- If applicable at site, ability to operate material handling equipment – pallet jacks and
forklifts (if certified) is a plus.
- Understands policies and objectives of the assigned program and corresponding
activities.
- Knowledge of health and safety regulations.
- Proficient English communication in terms of speaking,writing and reading.
