About the Role:
We are looking for a detail-oriented and customer-focused Revenue Operations Executive to manage billing operations, dunning, and collections, ensuring accurate invoicing, timely revenue recovery, and a smooth customer experience. This role will support billing-related customer queries, resolve invoice and payment discrepancies, and work closely with Finance, Billing, Sales, and Legal teams to streamline processes while maintaining strong customer relationships.
Key Responsibilities
- Initiate reminders for overdue invoices via email or written communication
- Follow up professionally on pending payments and negotiate payment plans
- Reconcile accounts and resolve discrepancies in billing
- Handle billing-related customer inquiries and assist with dispute resolution
- Generate regular reports on collections, aged receivables, and recovery progress
- Collaborate with Finance, Billing, Sales, and Legal to streamline processes and resolve issues
- Escalate chronic or high-risk delinquencies according to policy
Qualifications
- Bachelor's degree in Finance, Business, Accounting, or related field preferred
- 12 years of experience in collections, billing operations, or finance-related roles with exposure to dunning practices
- Proficient in Excel for reconciliation and reporting
- Strong written and verbal communication skills
- Attention to detail, organizational ability, and time management
- Experience in customer-facing environments or collections preferred
What Working At SMS Magic Offers
At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients.
We offer:
- The freedom and flexibility to handle your role in a way that's right for you
- Exposure to a dynamic and growing global business environment
- Access to innovative and cutting-edge technology and tools
- Opportunities to showcase analytical capabilities and make high-impact contributions to business teams
- A competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business
- A work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work
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