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Who are we
Whatfix is an AI platform advancing the userization of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It's no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.
At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.
This intelligence powers our entire product suite.
These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.
Our upcoming AI-first products are already creating a buzz in the market.
Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
Whatfix Mirror 2.0 is the world's only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.
Together, these products reflect Whatfix's commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.
Whatfix is bridging the gap between rapid technological change and human enablement-ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.
At Whatfix, we're not just making software easier-we're making AI work for people.
The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.
Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.
Whatfix's leadership is consistently recognized across top industry analysts and business rankings:
These recognitions are matched by business performance:
Mission
To transform our global GTM dashboard ecosystem into a high-velocity engine for growth. This person will move beyond reporting to proactively identify friction in our global sales motion (NA, EMEA, and IndustryMotion) and optimize our investment in GenAI and GTM tools.
Outcomes
An A-player will hit these specific milestones within the first year:
Global Dashboard Governance: Full ownership of the 6+ core trackers (NA, EMEA, Business (CEO), Sales, Finance, Marketing, IndustryMotion/GenAI). Success is defined by 100% data consistency across regions, ensuring a VP can compare NA and EMEA performance without manual normalization.
The So-What Bi-Weekly Cadence: Move the team from reactive data pulls to a weekly Insight Briefing. Instead of just updating a GTM Analytics Tracker, you will provide actionable observations per week that highlight gaps in overall GTM. shifts.
GTM Tool Utilization Optimization: Conduct a deep-dive analysis of tool usage. Identify underutilized licenses or overlapping tool functionalities to drive optimization in SaaS spend or increase in adoption.
Cross-Functional Sync: Act as the primary analytical bridge between the multiple GTM Ops teams, ensuring that the outcomes align cross-functionally. For example, Marketing Tracker outcomes (MQLs/SQLs) align perfectly with the Regional Sales Trackers (Pipeline/Closed Won).
Behavioral Fit
Strategic Insight: You don't just manage dashboards but are a proactive investigator who understands the business dynamics and highlights red flags in data before they become more than symptoms of unwanted system challenges
Analytical Persistence: You have the 5-6 years of experience required to dig into the why when numbers don't tie out between the EMEA and NA trackers.
Proactivity: You operate as a Predictive Analyst. You flag a pipeline shortfall in the IndustryMotion tracker before the end of the quarter.
Technical Artistry: You aren't just a spreadsheet or BI Tool expert you build dashboards that are Executive Ready.
Key Responsibilities (The Technical Mix)
Dashboard Architecture: Manage and iterate on the existing Google Sheets/BI trackers (NA, EMEA, Marketing, IndustryMotion).
Data Storytelling: Present monthly findings to GTM leadership, focusing on conversion rates, rep productivity, and regional variance.
Tool Analysis: Audit the GTM tech stack usage to ensure we are getting the value we were promised and accepted by the user team when we bought the tool.
Qualifications
5-6 Years Experience: In Revenue Operations, Sales Analytics, or GTM Strategy.
Hard Skills: Expert in Google Sheets/Excel (complex modeling), CRM (Salesforce), BI Tool (Looker preferred), and SQL/Python. Ability to use Google's AI Suite is a minimum expectation.
Experience with GTM Tools: Familiarity with GenAI sales tools, sequencing tools, and marketing attribution models.
Whatfix is a SaaS based platform which provides in-app guidance and performance support for web applications and software products. Whatfix helps companies to create interactive walkthroughs that appear within web applications. Whatfix has offices in San Jose, California and Bengaluru, India.
Job ID: 144199335
