About:
The Central Liability Scrutiny team is a central unit of the bank responsible for carrying out post account maintenance activities like Account closure, scheme change, address change, DD cancellation/reissuance, salary processing, etc.
About the Role:
The team is responsible for processing of customer request received from branches, alternate channel and different support units. They are also responsible for keeping themselves self-updated with regulatory guidelines and compliance policy of the Bank
Key Responsibilities:
- Responsible for the scrutiny of documents/customer request and capturing of key customer details in various systems of the Bank.
- Responsible for authorization of customer details in various systems of the Bank
- Responsible for processing of customer request within TAT.
- Ensure error free processing of customer requests
- Co-ordinate and follow-up with stake-holders for adherence to TAT.
- Ensure 100% productivity on the activities assigned on daily basis
- Identification of process gaps & improvement of processes via ideations
Qualifications:
Optimal qualification for success on the job is:
- Graduate/ Post-Graduation (MBA preferred) from a recognized institute
- Additional Certificate course related to Banking sector
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Knowledge of banking products and services
- Knowledge of regulatory guidelines and norms
- Good communication (both verbal and written) skill in both English and the local language
- Ability to manage complex client situations
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
- Ability to handle pressure and meet deadlines
#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply
