Outline of the Job
We are looking for a results driven retail Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in employee recruitment and training and retail management.
Responsibilities
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Stock handling - Receive stock additions, visual QC and manage inventory
- Sales - Assist Customers in purchasing leading to Sales conversion who arrive at the showroom to buy watches - Cross-sell/up-sell
- Ensure high levels of customer's satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share
- Well versed with Market & Competition Mapping and Presentation (Product/Business Model)
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
Requirements and skills
- Proven successful experience as a retail Store Manager. Preference to candidates from Watch Industry.
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
