Retail Store Executive

Position: Retail Store Executive

Salary Range: 35,000 40,000 per month

1. Role Purpose

To drive in-store sales by delivering exceptional customer experience, explaining technical products clearly, building trust, and converting walk-in customers into loyal buyers while achieving monthly revenue targets.

2. Key Responsibilities

A. Sales & Revenue Generation

Greet and engage walk-in customers with a positive and energetic approach.

Understand customer requirements through need-based questioning.

Demonstrate products (laptops, gaming accessories, peripherals, gadgets) effectively.

Upsell and cross-sell complementary products.

Close sales confidently and handle objections professionally.

Achieve monthly sales targets and maintain strong conversion ratios.

B. Product Knowledge & Demonstration

Maintain in-depth knowledge of laptop specifications (RAM, SSD/HDD, processors, GPUs).

Understand gaming equipment (consoles, controllers, gaming chairs, GPUs).

Knowledge of accessories (keyboards, mouse, routers, printers, storage devices, cables).

Explain features in simple, customer-friendly language.

Stay updated on new launches, trends, and competitive offerings.

C. Customer Experience & Relationship

Maintain a welcoming and smiling attitude at all times.

Handle customer queries and complaints calmly and professionally.

Build repeat customer relationships and generate referrals.

Ensure proper coordination for after-sales support.

D. Store Operations

Maintain visual merchandising standards and store cleanliness.

Coordinate stock availability with inventory team.

Ensure billing accuracy and basic POS operations.

3. Competency Requirements

A. Skills

Strong sales and negotiation skills.

Clear verbal communication and active listening.

Ability to simplify technical specifications.

Customer relationship management skills.

Product demonstration capability.

Basic technical troubleshooting skills.

B. Knowledge

Understanding of laptop brands and configurations.

Knowledge of gaming systems and accessories.

Awareness of market trends and competitor pricing.

Basic sales funnel and conversion understanding.

Familiarity with billing and POS systems.

C. Behavioral Attributes

Achievement-oriented and target-driven.

Energetic, enthusiastic, and confident.

Friendly, approachable, and customer-focused.

Resilient under sales pressure.

Presentable appearance with positive body language.

4. Key Performance Indicators (KPIs)

Monthly sales target achievement.

Walk-in to sales conversion ratio.

Average billing value.

Add-on sales percentage.

Customer satisfaction score.

Repeat customer rate.

5. Ideal Candidate Profile

14 years of experience in electronics or gadget retail sales.

Any Graduate or Diploma holder.

Good spoken English and local language proficiency.

Basic understanding of IT hardware and peripherals.

Age group 2232 preferred.

Pleasant personality and tech-savvy approach.

If you are interested then kindly share your resume at [Confidential Information] and directly apply on LinkedIn