1. Sales & Revenue Management
- Achieve monthly and annual sales targets.
- Monitor daily sales performance and take corrective actions when required.
- Develop strategies to increase walk-ins, conversions, and average billing value.
- Ensure proper upselling and cross-selling of furniture products.
2. Team Management
- Supervise, train, and motivate showroom sales executives and staff.
- Conduct regular performance reviews and provide feedback.
- Prepare staff duty rosters and manage attendance.
- Ensure team members maintain professionalism and product knowledge.
3. Customer Experience
- Ensure excellent customer service at all times.
- Handle customer queries, complaints, and escalations effectively.
- Build long-term relationships with customers for repeat business.
4. Showroom Operations
- Oversee daily showroom operations including opening and closing procedures.
- Ensure showroom cleanliness, display standards, and ambience are maintained.
- Coordinate with housekeeping and maintenance teams.
5. Visual Merchandising
- Ensure proper display of furniture as per brand guidelines.
- Regularly update showroom layout to enhance customer experience.
- Maintain price tags, product details, and promotional displays.
6. Inventory & Stock Management
- Monitor stock levels and coordinate with warehouse for replenishment.
- Ensure proper stock handling and minimal damage.
- Conduct regular stock audits and maintain records.
7. Reporting & Coordination
- Prepare daily, weekly, and monthly sales reports.
- Coordinate with Head Office, purchase team, and logistics.
- Track competitor activities and market trends.
8. Compliance & Process Adherence
- Ensure adherence to company policies and SOPs.
- Maintain billing accuracy and cash handling procedures.
- Ensure safety and security standards within the showroom.
