Retail Sales Professional

Company Description

Josmo Studio, based in the vibrant city of Mumbai, is dedicated to transforming design into a form of expression that enhances everyday life. With a commitment to promoting bespoke Indian craftsmanship, the studio creates sustainable, artisanal furniture that blends imagination, artistry, and precision. Over the past decade, Josmo has evolved from being a design studio to a furniture manufacturer, offering contemporary luxury furniture and handcrafted pieces. Catering to the hospitality industry, real estate projects, and commercial spaces, the studio focuses on creating seamless and innovative space solutions.

Role Description

This is a full-time on-site position for a Retail Sales Professional at Josmo Studio, located in Worli, Mumbai. The Retail Sales Professional will be responsible for assisting customers, sharing expertise about products, driving sales, and delivering excellent customer service. The role will involve promoting the company's range of bespoke and luxury furniture while maintaining product knowledge and fostering client relationships.

Role Overview:

You will be responsible for delivering exceptional customer service, achieving sales targets, and ensuring smooth day-to-day store operations. The role requires a customer-first mindset, product knowledge, and the ability to build lasting relationships with clients to drive sales and brand loyalty.

Key Responsibilities:

Sales & Customer Engagement

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend suitable products or solutions.
• Meet and exceed individual and store sales targets.
• Upsell and cross-sell products to maximize revenue.
• Maintain strong product knowledge to guide customer decisions confidently.

Store Operations

• Ensure products are well displayed, priced, and stocked at all times.
• Manage billing, cash handling, and POS transactions accurately.
• Keep the store clean, organized, and visually appealing in line with brand standards.
• Monitor stock levels and communicate replenishment needs to the Store Manager.
• Assist in store opening and closing duties, including daily sales reporting.

Customer Experience & Relationship Building

• Build and maintain strong relationships with repeat customers.
• Handle customer feedback, queries, and complaints professionally and promptly.
• Contribute to creating a positive and engaging in-store atmosphere.

Team Collaboration

• Coordinate with the store team to ensure smooth operations.
• Support in-store events, promotions, and campaigns.
• Participate in regular team meetings and share insights on customer preferences and market trends.

Requirements:

• Education:Graduate / Diploma in Sales, Marketing, or a related field.
• Experience:13 years of experience in retail sales, preferably in lifestyle, fashion, furniture, or luxury retail.

Skills:

• Strong communication and interpersonal skills.
• Customer-oriented approach with a pleasant personality.
• Good understanding of sales techniques and negotiation skills.
• Basic computer knowledge (POS, billing software, MS Excel).