Job Location : HSR Layout, Bangalore (on-site)
Blissclub is one of India's fastest-growing apparel brands, built with a singular mission: to build comfortable and functional apparel for India. We are reimagining the apparel space- not just designing products, but building a movement. What started as a community-first D2C brand has expanded into experience-led retail destinations where our Blissqueens don't just shop, they connect, discover, and belong.
Founded in 2020 by ISB alum Minu Margeret, Blissclub has raised Series A of $15 million in May 2022 led by Eight Roads Ventures and Elevation Capital followed by another round of Rs. 33 Crores in May 2025.
Featured on LinkedIn's Top Startups list in 2022 and 2025, we're one of India's fastest-growing D2C brands redefining comfortable apparel for India.
Experience: 3-5 years
Key Responsibilities
CX Quality Monitoring
- Listen to and evaluate customer calls, chats, and emails to assess communication quality, process adherence, and resolution effectiveness.
- Identify coaching opportunities, knowledge gaps, and process deviations across CX teams.
- Share structured feedback with stakeholders and recommend actionable improvements.
- Develop and refine quality scorecards and evaluation frameworks.
- Partner with training teams to close learning gaps through targeted interventions.
Retail Store Audits
- Conduct retail audits across stores to ensure adherence to defined SOPs, service standards, and operational processes.
- Evaluate parameters such as staff grooming, customer handling, process compliance, and execution standards.
- Highlight non-compliance and operational risks with clear evidence and scoring.
- Work with store teams and managers to implement corrective and preventive actions.
- Track closure of audit findings and improvement over time.
AI & Automation Enablement
- Implement and optimize AI tools to expand audit coverage and improve quality monitoring accuracy.
- Collaborate with internal teams and vendors to enhance AI-driven analysis of CX interactions and retail audits.
- Define parameters and scoring logic for AI-based evaluations.
- Validate AI outputs and continuously refine models through feedback loops.
Data Analysis & Continuous Improvement
- Analyze CX and retail audit data to identify trends, recurring issues, and systemic gaps.
- Generate insight reports and dashboards for leadership review.
- Translate insights into process fixes, training inputs, and policy improvements.
- Proactively recommend initiatives to improve customer satisfaction and operational efficiency.
- Measure the impact of quality initiatives and track improvement metrics.
Required Skills & Competencies
- Strong understanding of CX quality frameworks and retail process standards.
- Excellent listening, observation, and analytical skills.
- Ability to identify root causes and recommend practical solutions.
- Strong written and verbal communication skills.
- Data analysis capability (Excel / Google Sheets / dashboards).
- Process-oriented with high attention to detail.
- Comfortable working with AI-enabled quality and audit tools.
- Stakeholder management and coaching mindset.
https://blissclub.com/
