Job description
We are seeking a dynamic and result-oriented General Manager with a strong foundation in restaurant operations and a deep understanding of building and sustaining a community-driven dining experience. The ideal candidate will be an exceptional operator, a relationship builder, and a commercially astute leader who can seamlessly balance guest experience, team performance, and profitability.
Key Responsibilities
1. Operations Excellence
- Lead end-to-end restaurant operations, ensuring seamless service delivery across all touchpoints
- Drive SOP adherence, hygiene standards, and service consistency
- Optimize resource utilization, inventory management, and vendor coordination
2. Community-Driven Engagement
- Build and nurture a strong local community presence through curated experiences, events, and collaborations
- Develop initiatives that foster repeat clientele and brand loyalty
- Act as the face of the brand, actively engaging with guests and stakeholders
3. Party & Event Management
- Oversee planning and execution of large-format parties, corporate bookings, and social events
- Design customized offerings and ensure flawless on-ground execution
- Maximize revenue through strategic upselling and package structuring
4. Customer Relationship Management
- Establish and maintain strong relationships with key guests and regular patrons
- Handle escalations with maturity and convert challenges into loyalty-building opportunities
- Drive guest feedback systems and continuous improvement initiatives
5. Financial Ownership (P&L Management)
- Take full ownership of the restaurant's P&L performance
- Monitor daily, weekly, and monthly financial metrics including revenue, cost control, and profitability
- Implement cost optimization strategies without compromising guest experience
6. Team Leadership & Development
- Lead, mentor, and inspire a high-performing team across departments
- Drive hiring, training, and performance management
- Build a strong culture of accountability, ownership, and service excellence
