Job Description: Captain – Fine Dining Experience
Position: Captain
Location: Noida(Delhi)
Experience: 2-6 Years
Job Type: Full-Time
Job Summary:
We are seeking an experienced and highly skilled Captain with a background infine dining to join our team at a premier restaurant in Noida. The ideal candidate will have 3-6 years of experience in the hospitality industry, excellent communication skills, and a strong ability to provide exceptional service to ensure a memorable guest experience. You will lead the service team, oversee table service, and ensure smooth operations in alignment with the restaurant's fine dining standards.
Key Responsibilities:
- Guest Relations: Welcome and greet guests professionally, ensuring they have a pleasant dining experience from arrival to departure.
- Service Oversight: Supervise and manage the service team, ensuring prompt, courteous, and efficient service at all times.
- Order Management: Take and relay orders accurately to the kitchen and bar, ensuring all guest preferences and dietary requirements are communicated clearly.
- Table Management: Ensure tables are set and maintained according to fine dining standards, with attention to detail in table arrangements, cleanliness, and presentation.
- Team Leadership: Train, guide, and support the service staff to maintain high standards of service, professionalism, and teamwork.
- Guest Satisfaction: Address and resolve guest concerns promptly, providing excellent customer service and ensuring total guest satisfaction.
- Coordination with Kitchen : Collaborate with kitchen staff to ensure the timely delivery of orders, proper presentation, and smooth service flow.
- Upselling: Recommend menu items offering personalized suggestions to enhance the dining experience and maximize revenue.
- Reporting: Assist the Restaurant Manager in maintaining service reports, guest feedback, and inventory checks as required.
Qualifications:
- 3-6 years of experience as a Captain or in a similar supervisory role in a fine dining
- Strong knowledge of fine dining etiquette, food presentation, and wine pairing.
- Excellent communication and interpersonal skills, with the ability to engage
- professionally with guests and colleagues.
- Proven leadership ability with experience managing a team in a fast-paced, high-end dining environment.
- Ability to multitask and remain calm under pressure while ensuring exceptional service.
- Knowledge of health and safety standards in food handling and restaurant operations.
- Preferred Skills:
- Fluent in English; knowledge of additional languages is a plus.
- Familiarity with POS systems and restaurant management software.
- An ability to lead by example, motivating the service team to uphold high standards.
- Opportunities for career growth and professional development
Benefits:
- Competitive salary
- Employee discounts
- Accommodation
