Restaurant Captain / F&B Executive

Guest Services Supervisor (GSS)

(Floor Captain / F&B Executive – Single Table Ownership Role)

Fieno – Traditional Italian Restaurant

Colaba, Mumbai

June 2026

Fieno is an upcoming traditional Italian fine‑dining restaurant located in Colaba, Mumbai. The concept is rooted in authentic Italian cuisine, refined European service standards, and personalized guest engagement, offering a calm, elegant, and premium dining experience.

The Guest Services Supervisor (GSS) is a hands‑on service professional responsible for complete ownership of assigned tables, including order taking, food & beverage service, wine service, clearance, and guest engagement.

This is not a supervisory role over stewards—the GSS independently manages the entire service cycle for their tables, ensuring seamless, personalized, and polished service.

• Take full ownership of assigned tables from guest arrival to departure
• Personally manage:
• Table setup and presentation
• Order explanation and recommendations
• Food and beverage service
• Wine presentation, opening, and service
• Table clearance, crumbing, and reset
• Maintain natural pacing of courses in coordination with the kitchen

• Welcome guests warmly and establish rapport
• Understand guest preferences and dining expectations
• Confidently handle special requests and dietary requirements
• Resolve guest concerns independently, professionally, and discreetly
• Ensure guests receive a personalized, European‑style fine‑dining experience

• Demonstrate strong understanding of traditional Italian cuisine, ingredients, and regional styles
• Confidently explain menu items, preparation techniques, and chef specials
• Recommend Italian wines, pairings, and aperitifs/digestifs
• Execute correct wine service protocol, including glassware selection and decanting where required

• Coordinate directly with kitchen and bar for accurate and timely service
• Ensure adherence to service SOPs, hygiene, and safety standards
• Maintain impeccable grooming, posture, and professional demeanor
• Assist with opening, closing, and mise‑en‑place responsibilities
• Support management with guest feedback and service observations

• 4–5 years of experience in fine‑dining or luxury hospitality
• International work experience preferred (Europe, Middle East, luxury cruise lines)
• 5‑star hotel or high‑end independent restaurant background strongly preferred

• Comfortable handling single‑handed table service without support staff
• Excellent command over Italian cuisine and wine service
• Strong communication and interpersonal skills
• Calm, composed, and guest‑focused under pressure
• High attention to detail and service finesse
• Passion for hospitality and classic dining traditions

• Degree or Diploma in Hotel Management / Hospitality preferred

• Opportunity to be part of a prestigious Italian restaurant opening
• Refined work environment with strong service culture
• Best in Class compensation aligned with experience, and variable Service Charge
• Long‑term growth opportunities within a premium hospitality company and house of brands