Department: Infor Consulting Services
Location: Hyderabad
Description
The Senior Resource Manager is responsible for leading global workforce planning, resource optimization, and allocation governance across the organization. Operating within a centralized Global Resource Management function based in India, this role partners with senior business and delivery leaders across Americas, EMEA, APAC, and India to ensure workforce strategies align with organizational growth objectives.
The Senior Resource Manager provides strategic oversight of resource planning activities, drives utilization performance, leads capacity planning initiatives, and serves as a trusted advisor on workforce decisions and talent deployment strategies.
A Typical Day In The Life Includes
Strategic Workforce Planning
- Lead workforce planning activities across regions, practices, and business units.
- Develop resource strategies to balance demand, supply, utilization, and business growth objectives.
- Drive quarterly and annual capacity planning processes.
- Identify workforce risks, skill gaps, succession needs, and future hiring requirements.
- Recommend workforce optimization strategies including hiring, redeployment, cross-skilling, and contractor utilization.
Global Resource Governance
- Establish and drive resource management standards, processes, and governance practices globally.
- Ensure consistent staffing approaches across regions and practices.
- Lead resource review forums and workforce planning discussions with leadership teams.
- Resolve escalated staffing conflicts and complex allocation decisions.
Leadership & Business Partnership
- Partner with senior delivery leaders, practice leaders, account leaders, and business executives on workforce strategy.
- Provide workforce insights and recommendations that support revenue growth and delivery performance.
- Influence decision-making through data-driven workforce analytics.
- Coach and mentor Resource Managers and workforce planning professionals.
Workforce Analytics & Executive Reporting
- Own workforce planning dashboards, utilization reporting, forecasting models, and executive scorecards.
- Analyze workforce trends and provide strategic recommendations to leadership.
Monitor Key Performance Indicators Including
- Utilization
- Fulfillment performance
- Capacity health
- Forecast accuracy
- Bench management
- Workforce productivity
Transformation & Continuous Improvement
- Lead initiatives to improve workforce planning maturity and operational efficiency.
- Drive automation and reporting enhancements within the Resource Management function.
- Support organizational growth and transformation initiatives through scalable workforce planning practices.
- Champion continuous improvement and innovation across resource management processes.
Basic Qualifications
- 8–12+ years of experience in Resource Management, Workforce Planning, Professional Services Operations, PMO, or Delivery Operations.
- Proven experience supporting complex global delivery organizations.
- Demonstrated expertise in workforce planning, utilization management, forecasting, and resource optimization.
- Experience leading workforce planning initiatives and influencing senior stakeholders.
Key Competencies
Functional
- Strategic Workforce Planning
- Resource Optimization
- Capacity Forecasting
- Workforce Analytics
- Global Resource Governance
- Business & Financial Acumen
Leadership
- Executive stakeholder management
- Strategic thinking
- Coaching and mentoring
- Influencing without authority
- Organizational change leadership
- Decision-making under competing priorities
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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