Resource Management: Senior Executive

Roles & Responsibilities

• Tracking and addressing business requirements within required timeline
• Bench management & Allocation
• Day to day follow up and coordination with different teams (including business & support) to ensure timely flow of MIS
• Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot Table & Pivot Table Chart, Forms, If/else statements, data validation & Scenarios)
• Prompt reporting and reply to mails
• Time management and Proactive Approach
• Conduct deep dive analysis to uncover trends
• Assist reporting manager in designing of business reporting templates/dashboards etc. and automation of reporting requirement.
• Assist in creation of reports as required by business and support teams.
• Regular monitoring of budget vs actual and reporting of exceptions. Conducting variance analysis for the same for implementing corrective actions.
• Contribute to the development of a corporate culture which encourages dialogue, support for individuals, openness to new ideas and the ability of each individual in the organization to achieve professional and personal fulfillment.
• Acts as a point of escalation for all priority issues & provide effective solutions both within the team and for all external customers within the Business.
• Support to the team's for execution of assigned tasks and behaviors within the billing process such that KPIs, and SLAs are always met and often exceeded

THE INDIVIDUAL

• Excellent working knowledge of excel (mandatory)
• Good Communication (Written & Verbal)
• Good stakeholder management (onshore & offshore)
• Ability to Design Dashboards on multiple platforms.
• Ability to handle large datasets and proven ability to align data needs to business strategies.
• Strong understanding of the data design and their relations to enable reporting and analytics