Company Description
Travdeal is committed to understanding that travel is deeply rooted in human connection. Our success is built on thoughtful planning, exceptional care before journeys, and the valuable experiences we craft for travelers. We focus on identifying the unique needs of each customer to provide high-quality service and unforgettable travel experiences. Travdeal values every traveler and strives to deliver unmatched customer satisfaction.
Role Description
This is a full-time hybrid role for a Reservations Manager, with the opportunity to work from both our Hyderabad office and from home. The Reservations Manager will handle customer reservations, assist with inquiries, and ensure a seamless booking experience for clients. Responsibilities include managing customer interactions, providing exemplary customer service, upselling services, training team members, and achieving sales targets.
Qualifications
- Experience in handling Reservations and managing booking systems
- Strong Customer Service skills with the ability to address and resolve customer inquiries and concerns
- Exceptional Communication skills, both verbal and written, to effectively interact with customers and team members
- Background in Sales and ability to upsell and achieve revenue targets
- Experience in Training and mentoring team members for improved performance
- Strong organizational and problem-solving skills
- Proficiency in travel management software is an advantage
- Bachelor's degree in Hospitality, Travel Management, or related field preferred
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