Reservations Executive

As a Reservations Associate, you will be responsible for handling individual booking requests, updating reservation systems, and ensuring smooth guest communication. This role plays a key part in maintaining booking accuracy, maximizing occupancy, and delivering excellent pre-arrival service to guests.

• Handle reservation requests via phone, email, OTA, and other booking channels.
• Accurately enter and update reservations in the PMS/CRS.
• Confirm guest details, booking conditions, and special requirements.
• Assist in monitoring room availability and rates as per instructions.
• Coordinate with Front Office, Sales, and Revenue teams for group bookings and special arrangements.
• Process cancellations, amendments, and no-shows as per hotel policies.
• Maintain guest records and ensure compliance with SOPs.
• Support in preparing daily reports related to reservations and occupancy.
• Provide prompt and professional responses to guest inquiries.