Reservations Executive
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
About the Role
We are looking for a detail-oriented and customer-focused Reservations Executive to manage booking inquiries, ensure seamless reservation processes, and deliver exceptional guest experiences. The ideal candidate should have prior experience in handling reservations and strong communication skills.
Key Responsibilities
Handle all reservation requests via phone, email, and online platforms.
Process bookings accurately in the reservation system.
Manage room inventory and availability effectively.
Coordinate with front office and sales teams for group bookings and special requests.
Provide guests with detailed information about services, rates, and policies.
Upsell rooms, packages, and additional services to maximize revenue.
Maintain updated records of bookings, cancellations, and modifications.
Resolve customer queries and complaints in a professional manner.
Ensure adherence to company standards and SOPs.
Requirements
1–2 years of experience in reservations, front office, or customer service role.
Graduate in Hospitality, Travel & Tourism, or related field (preferred).
Proficiency in reservation systems (e.g., Opera, IDS, or similar).
Strong verbal and written communication skills.
Good organizational and multitasking abilities.
Customer-centric mindset with attention to detail.
Ability to work in shifts, including weekends and holidays.
Preferred Skills
Knowledge of OTA platforms (Booking.com, Expedia, etc.).
Sales and upselling skills.
Basic knowledge of revenue management concepts.
What We Offer
Competitive salary package.
Growth and learning opportunities.
Dynamic and collaborative work environment.
How to Apply
Interested candidates can apply via LinkedIn or share their resume at: [Confidential Information] / [HIDDEN TEXT]
We are looking for a detail-oriented and customer-focused Reservations Executive to manage booking inquiries, ensure seamless reservation processes, and deliver exceptional guest experiences. The ideal candidate should have prior experience in handling reservations and strong communication skills.
Key Responsibilities
Handle all reservation requests via phone, email, and online platforms.
Process bookings accurately in the reservation system.
Manage room inventory and availability effectively.
Coordinate with front office and sales teams for group bookings and special requests.
Provide guests with detailed information about services, rates, and policies.
Upsell rooms, packages, and additional services to maximize revenue.
Maintain updated records of bookings, cancellations, and modifications.
Resolve customer queries and complaints in a professional manner.
Ensure adherence to company standards and SOPs.
Requirements
1–2 years of experience in reservations, front office, or customer service role.
Graduate in Hospitality, Travel & Tourism, or related field (preferred).
Proficiency in reservation systems (e.g., Opera, IDS, or similar).
Strong verbal and written communication skills.
Good organizational and multitasking abilities.
Customer-centric mindset with attention to detail.
Ability to work in shifts, including weekends and holidays.
Preferred Skills
Knowledge of OTA platforms (Booking.com, Expedia, etc.).
Sales and upselling skills.
Basic knowledge of revenue management concepts.
What We Offer
Competitive salary package.
Growth and learning opportunities.
Dynamic and collaborative work environment.
How to Apply
Interested candidates can apply via LinkedIn or share their resume at: [Confidential Information] / [HIDDEN TEXT]
More Info
Key Skills
About Company