Reservation Sales Associate - Luxury Hotel Process

ABOUT PRAXIS SERVICES

Join the Leader and Domain Expert in Customer Service South Asia

Praxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of affiliations such as Relais & Chateaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), Preferred Hotels etc.

Job Description:

Responsible for delivering a positive guest experience by handling phone and email inquiries, providing accurate information about hotel facilities and services, and recommending suitable accommodations based on guest needs. Coordinates with departments to ensure special requests are fulfilled, addresses guest concerns promptly, maintains updated reservation reports, and continuously seeks to improve service quality.

Skills Required:

Strong customer service attitude with good communication skills (written and spoken English), effective sales ability, and basic analytical skills. Proficient in MS Office, computer-savvy, well-organized, and able to multitask. Willing to work 24/7 shifts with rotational offs.

Education:

-Graduation in any stream, Hotel Management preferably.

Salary & related perquisites:

-22k to 32k plus incentives

Transport-Air conditioned cabs for staff members from residence to office and back.

Work Hours:Shift timings for 24 X7 operations

- 0800 A.M. 05:00 P.M.

- 11:00 A.M. 08:00 P.M.

- 02:00 P.M. 11:00 P.M.

- 11:00 P.M. 08:00 A.M. (For Male members only)

Location:Vatika Business Centre - Vatika Business Park, First Floor, Block Two, Sector 49, Sohna Road, Gurgaon- 122018