ProfitableRooms is a full-service revenue optimization and hospitality consulting company specializing in Revenue Management, Distribution, and e-Commerce for hotels and resorts. The company helps clients maximize revenue from existing demand while also creating new demand through advanced analytics and market insights. Its solutions have enabled a wide range of properties—from small independent hotels to large luxury brands, destination resorts, and convention centres—to achieve higher RevPAR, increased revenue, and improved profit margins. The team consists of experienced revenue management professionals and academicians with backgrounds in leading hospitality brands and universities. For more information, please visit www.profitablerooms.com.
Key Requirements:
- Knowledge of IDS Hotel Software (FortuneNEXT/IDS PMS)
- Experience with OTAs (Booking.com, Expedia, Agoda, MakeMyTrip, etc.)
- Handling International Guest Queries via Email & Calls
- Strong Written & Verbal Communication Skills
- Reservation Management & Customer Service
- Ability to Coordinate with Multiple Hotel Departments
Role Responsibilities:
- Manage reservations through phone, email, website, and OTA channels
- Handle international client correspondence professionally
- Process booking modifications, cancellations, and special requests
- Maintain accurate reservation records in IDS PMS
- Coordinate with Front Office and Revenue teams to maximize occupancy
- Ensure excellent guest experience through timely communication
Qualifications
- Strong Communication skills, including clear verbal and written interaction with guests and internal teams.
- Proven Customer Service and Customer Satisfaction focus, with the ability to handle inquiries, concerns, and feedback professionally.
- Hands-on experience with Reservations processes, booking systems, and accurate data entry.
- Basic to intermediate Sales skills, with the ability to upsell room categories, packages, and add-on services.
- Attention to detail, numeracy, and comfort working with booking and property management software.
- Ability to work on-site in Gurugram, manage shifting priorities, and collaborate in a fast-paced hospitality environment.
- Prior experience in hotel reservations, front office, or hospitality operations is preferred.
- A diploma or degree in Hospitality, Tourism, Business, or a related field is an advantage.
