Reservation Executive

Fairmont

Mumbai

1-3 Years

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Posted 7 hours ago
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Job Description

Manage incoming reservation requests via phone, email, and online booking platforms
Provide detailed information about room types, rates, availability, and hotel amenities to potential guests
Utilize up-selling techniques to maximize room revenue and enhance guest experiences
Process reservations accurately and efficiently, ensuring all guest preferences and special requests are recorded
Coordinate with other departments to fulfill guest needs and resolve any booking-related issues
Maintain an up-to-date knowledge of hotel promotions, packages, and local events
Generate and distribute daily reservation reports to relevant departments
Assist in managing group bookings and corporate accounts
Ensure compliance with hotel policies and industry standards in all reservation processes
Contribute to the continuous improvement of reservation procedures and guest satisfaction metrics
Proven experience as a Reservation Executive or in a similar role within the hospitality industry
Strong guest-focused personality with a commitment to providing exceptional customer service
Proficiency in Opera Cloud or similar reservation management systems
Excellent interpersonal and problem-solving skills
Outstanding communication abilities in English, both verbal and written; additional language skills are a plus
Demonstrated ability to work efficiently in a fast-paced, detail-oriented environment
Strong organizational skills with the ability to multitask and prioritize effectively
Basic computer skills and familiarity with various reservation software and online booking platforms
Knowledge of hospitality industry standards, practices, and trends
Ability to work flexible hours, including weekends and holidays, as required
High school diploma or equivalent; bachelors degree in Hospitality Management or related field is preferred

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Indian

About Company

Fairmont

Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.

As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.

Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.

Job ID: 131097893

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