Reservation Executive

Job Summary:

We're seeking a highly motivated and customer-focused Reservation Executive to join our team. As a Reservation Executive, you will be responsible for managing reservations, bookings, and cancellations for our leisure travel services. You will provide exceptional customer service, ensure accurate booking processes, and meet sales targets.

Key Responsibilities:

1. Reservation Management:

Book cars, flights, hotels, or other travel services using company-approved reservation software.

Ensure all details (pickup, drop, itinerary, timings, etc.) are entered accurately into the system.

2. Client Communication:

Send booking confirmations via email and SMS to both the booker (corporate admin or client rep) and the end client.

Share booking references, driver details, and trip timing clearly.

3. Driver Dispatch:

Assign bookings to drivers based on availability and location.

Share complete trip details with drivers including pickup time, location, client contact, and any special instructions.

Confirm driver acceptance and readiness.

4. Coordination & Updates:

Coordinate between client, driver, and internal teams to handle last-minute changes or requests.

Notify all parties of any updates or changes promptly (vehicle swaps, time changes, etc.).

5. System Maintenance:

Maintain and update booking schedules in real-time.

Ensure software records are always current and reflect the status of all ongoing and upcoming trips.

6. Documentation & Record-Keeping:

Log all booking communications and confirmations.

Maintain a digital archive of all bookings and dispatch records for reference and audit purposes.

7. Issue Resolution:

Handle issues related to no-shows, delays, cancellations, or miscommunication promptly and professionally.

Escalate problems to the operations manager when necessary.

8. Service Quality Monitoring:

Follow up with clients after trip completion (if required) for feedback and service quality assurance.

Report recurring issues or client concerns to management.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills.

2. Customer Service Experience: Prior experience in customer-facing roles, preferably in travel or hospitality.

3. Attention to Detail: High attention to detail and organizational skills.

4. Technical Skills: Proficiency in reservation systems, CRM software, and Microsoft Office.

5. Flexibility: Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

1. Growth Opportunities: Opportunities for career growth and professional development.

2. Training and Support: Comprehensive training and ongoing support.

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