Job Description
The Inside Sales Representative (ISR) is responsible for end-to-end coordination between customers, vendors, and OEMs, ensuring smooth order processing, accurate documentation, timely billing, and high customer satisfaction. The role supports sales operations, logistics coordination, and customer communication across Pan India accounts.
Responsibilities
- Act as the primary point of contact for customers, vendors, and OEMs for day-to-day operational coordination
- Handle Global customer accounts, ensuring consistent service delivery and communication
- Respond to customer queries related to orders, pricing, delivery timelines, and invoices
- Prepare, review, and submit quotes accurately as per customer requirements and approved pricing
- Manage order processing from receipt of purchase orders to final fulfillment
- Prepare and share weekly and monthly MIS reports with internal teams and customers
- Maintain accurate records of orders, invoices, and customer communications
- Experience in quote preparation, order management, and invoicing
- Understanding of supply chain and logistics operations
- Ability to manage multiple customer accounts across regions
- Proficient in MS Excel, ERP/CRM tools, and reporting
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer's buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Qualifications
- Holds minimum 3–5 years of experience in Inside Sales / Sales Coordination / Customer Operations
- Prior experience in logistics, supply chain, OEM, or B2B service industries
- Experience handling Global customers is an added advantage
- Ability to perform multiple tasks simultaneously
- Working in team environment
- Communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Take action and solve a range of problems that may be difficult but are not typically complex
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About The Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (Wesco) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire. 
