Representative, Customer Service and Support

Fresher

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Early Applicant

Job Description

Responsibilities

Operational

Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary.
For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers.

Stakeholders Management

Provide excellent customer service at all times and address any customer
concerns or issues in a timely and professional manner.
Communicate effectively with customers to ensure that their orders are fulfilled
to their satisfaction and their expectations are met.
Continuously identify service gaps, give recommendations and implement
solutions to enhance greater customers satisfaction.
Develop and maintain strong relationships with customers to promote repeating
business and customer loyalty.
Work collaboratively with cross-functional teams to achieve common goals and
objectives.
Communicate effectively with internal and external stakeholders to ensure that
customer orders are fulfilled efficiently and accurately.
Maintain and build strong relationships with vendors and suppliers.

Insights and Reporting

Generate and analyze reports on order fulfillment metrics and identify areas for
improvement.
Identify areas for improvements in current processes and provide suggestions
for improvements.
Work with Supervisor/Manager to execute initiatives to improve order fulfillment
processes and increase efficiency.
Prepare performance metrics and other relevant data for Supervisor/Manager's
presentation to key stakeholders; ensure periodic variances are explained and
accounted for timely and accurately.