Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
The Deltek Customer Success team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer's advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.
Position Responsibilities
Renewal & Growth Specialists Role Overview
The Renewal & Growth role is responsible for
owning and growing recurring revenue across a portfolio of strategic and high-ACV accounts. This role plays a critical part in
protecting long-term revenue, driving uplift and expansion, and managing complex commercial negotiations across the customer lifecycle.
This is a
highly cross-functional, commercially focused role, requiring close partnership with Customer Success, Sales, Legal, Finance, and Executive stakeholders to drive consistent renewal outcomes, manage risk, and maintain strong customer relationships.
Key Responsibilities:
- Own renewal strategy and execution for high-value and complex accounts, driving multi-year renewals, uplifts, and expansion while protecting margin and precedent
- Lead complex commercial negotiations, including pricing, contract structure, concessions, and term strategy, balancing customer retention with revenue protection
- Act as a trusted commercial advisor to Customer Success and Sales on renewal risk, customer positioning, and deal strategy
- Partner closely with Legal and Finance to structure contracts, manage exceptions, and ensure compliance with commercial and contractual guardrails
- Drive early renewal engagement and proactive risk identification to reduce churn and last-minute escalations
- Identify and influence expansion and packaging opportunities, including migrations from legacy pricing and adoption of new offerings
- Maintain strong ownership of forecast accuracy, pipeline hygiene, and executive-level reporting for monthly and quarterly reviews
- Analyze renewal performance, churn drivers, and customer trends, providing clear insights and recommendations to leadership
- Capture and synthesize customer feedback to inform retention strategies and improve long-term revenue outcomes
Level Skills & Capabilities
- Strong commercial judgment and confidence in high-stakes negotiations
- Ability to influence without authority across Sales, CS, Legal, and Leadership
- Strategic thinking with the ability to translate risk into clear decisions
- Proven experience managing enterprise or upper-SMB renewal motions
- High accountability for forecast accuracy and revenue outcomes
- Comfortable engaging with senior customer stakeholders and internal leadership
- Data-driven mindset with strong CRM and forecasting discipline
Qualifications
Experience & Qualifications
3 + years of experience in Renewals, Account Management, Customer Success, or Sales, with direct ownership of revenue
Proven track record of high-ACV renewals, multi-year deals, and uplift strategy
Experience working closely with Legal and Finance on contract structuring and concessions
Salesforce And Gainsight Experience Strongly Preferred
Bachelor's degree required;
Proven experience managing enterprise or upper-SMB renewal motions
High accountability for forecast accuracy and revenue outcomes
Comfortable engaging with senior customer stakeholders and internal leadership
Data-driven mindset with strong CRM and forecasting discipline
Position Type
FT
Travel Requirements
No
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Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (Personal Data) to administer and evaluate your application. We are the controller of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. 
