Remote Telecaller Executive

Hi there! We are Digital Practice, a leading pet tech company founded by vets in the UK. We believe that easy access to the right vet means better welfare for animals. So we design and develop digital products that make it super simple (and a total pleasure) for pet parents and vet practices to connect and communicate.

We already have a whopping 2,100+ UK vet practices subscribed (almost half the practices in the UK) and in excess of 7M unique users per year. We also work with some of the biggest names in the veterinary industry and have clients as far away as Australia.

Digital Practice connects pet owners and veterinary practices through a number of solutions including:

• WhatsApp and Facebook Messaging and Payments
• Widely respected animal health blog and vet practice listings with 7M visitors/ year
• Practice reviews
• Video telemedicine
• Appointment booking service

In addition to those services, we have an ambitious and exciting roadmap of development which will see the company's reach expand both in the UK and internationally.

If you have a warm, friendly personality, enjoy helping people and have strong problem solving skills, then we want to talk to you. and love working with cutting edge digital technology and are looking for a challenging role where you can really make a difference.

If you have a warm, friendly personality, enjoy helping people and have strong problem solving skills, then we want to talk to you. and love working with cutting edge digital technology and are looking for a challenging role where you can really make a difference.

What's in it for you

We've been around for over 15 years and have grown a company culture second to none. We're a close team but with self-drive that sees a lot of exciting things happening in every part of the company - if you've got an idea, we 100% want to hear it. We're still a small team which means big opportunities.. And of course you get to work with exciting products that make our clients go WOW! - which is unbelievably satisfying.

Job Role: Remote Telecaller Executive

You'll be supporting Veterinary Practices and consumers as they use our systems to interact and support animal health. You'll be joining a vibrant, fast-moving organisation where your ability to build innovative and creative solutions will be welcomed and where you can use your talents to have a real impact.

Job Responsibilities:

• To collect desired business information from clients using a script and maintain healthy relations with them.
• Obtaining customer information and all other relevant data.
• Track, organise and manage all the data collected.

Job Requirements:

• Excellent spoken and written English.
• Work experience as a Telecaller, Telemarketer, or a similar role in the Sales Department is preferred.
• Experience calling with US/UK clients is preferred.
• A warm and friendly personality that comes across in written and spoken interactions.
• Telephone etiquette is essential for this position.
• Enjoy working with digital platforms.
• A team player able to collaborate with colleagues across the company in order to deliver outstanding customer experience.
• Excellent communication and interpersonal skills.
• Experience communicating with technical teams is a bonus.
• Ability to communicate effectively and quickly build rapport with customers.
• Ability to quickly learn new skills and procedures and apply them consistently.
• High school diploma or equivalent/Graduate degree.

Benefits:

• Salary ranging from INR 3.6 to 6 lakhs per annum depending on the candidate's experience and qualifications.
• The job role is fully remote.
• You get to work with international clients helping you get exposure to new cultures and experiences.
• Be part of an international, supportive and diverse team.
• Excellent annual leaves structure.