Job Description
Introduction
IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role And Responsibilities
RTS - ( Remote Technical Support ) - Storage support : Whenever customer have any issue with any of the IBM storage Product, they will call IBM and log a support ticket. This ticket will be assigned to the person RTS. He will contact customer and understand the issue in detail . He will collect the required logs , analyze it and give the resolution. Once the issue is resolved , he will take confirmation from custoer and close the ticket.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
3+ years of experience as Technical Support Engineer.
Problem determination and problem isolation when client open a support case.
Resolve the issue by meeting or exceeding customer expectation.
Close the cases on time and maintain defined SLA with client.
