Remote Desktop Support

Role- Remote Desktop Support

Description

We are seeking an experienced Remote Desktop Support professional to join our team in India. The ideal candidate will have a strong background in providing technical assistance and support to end-users, ensuring a seamless and efficient resolution of issues.

Responsibilities

• Desktop Support, Windows 10, 11 troubleshooting experience
• Good-to-Have Windows Virtual Desktop, Basic Azure, and scripting
• Provide technical support to end-users via remote desktop tools and communication channels.
• Diagnose and resolve hardware and software issues on client systems.
• Manage and prioritize multiple support requests in a fast-paced environment.
• Document all support interactions and solutions in the ticketing system.
• Assist in the setup and configuration of new hardware and software installations.
• Educate users on best practices for IT security and system usage.

Skills and Qualifications

• 5-7 years of experience in remote desktop support or a related technical support role.
• Strong understanding of Windows and Mac operating systems.
• Proficiency in remote desktop tools such as TeamViewer, AnyDesk, or similar applications.
• Experience with Active Directory and user account management.
• Knowledge of network troubleshooting and connectivity issues.
• Excellent communication and interpersonal skills to interact with users effectively.
• Ability to work independently and manage time effectively in a remote working environment.