Job Description :
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
How will you make an impact
As a member of Thermo Fisher Scientific, you'll do exciting work! Join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best! With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.
This is a Network Engineering position with focus on firewall and wireless support. The Network Engineer will demonstrate in-depth knowledge of technical management and operational practices to develop the technical strategy used to improve the network globally. The candidate will collaborate with technical SMEs, architecture, and vendors to manage, maintain and operate the company network. The role will support in developing diagnostic and troubleshooting scripts, and validate new solutions required to support our ecosystems of manufacturing and research locations worldwide.
This role will be a key part of a multifunctional team that designs, supports, secures, and maintains the underlying network infrastructure.
What will you do
- Our global network operation center is ensuring that all outages, which are impacting our customers are resolved in a timely manner
- We aim to fulfill our customer's requests according to our set of SLAs
- We manage our network changes through a strict ITIL based process
- We monitor network health, including metrics collection, visualization, and alerting
- We track network utilization over time to assist capacity management models
- We areowning the network monitoring settings, maintenance and network incident managementSOPs
- We self-serve problem management support for network root cause analysis, own and driveproblem investigations, trend analysis
- We proactively carry out networkvulnerability and patch management, software upgrades
- Be part of the team that supports, and improves a global network environment that includes routers, switches, firewalls, wireless controllers and load balancers.
- Find opportunities to improve the corporate network by looking at the cause of the problems
- Collaborate with the network SMES on optimization initiatives
- Be responsible for having all aspects of the network environment documented.
- Deliver mentorship and direction to lower level engineers and peer support groups
- End to endcoordination with our vendors and providersfor issue resolutions
- Handling the Service Now work queue to address customer requests within the established service level agreements.
- Drivequality into the metrics we report, including measurement of issues, network capacity, vendor equipment/failures analysis and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting.
- Responsible fordocumenting system maintenance, enhancements and performancefor effective network operations and management
- Call out complex topicsand requests to senior engineers or SMEs
- Find opportunities forautomation andownthese initiatives till completion in collaboration with respective SMEs and programmers
- Guide our customers and colleagues on Global Network engagement and ITIL processes
- Participate in technology trainings provided by SMEs or vendors
How will you get there
- BA/BS education and/or work experience in network engineering & operations is preferred6-8 years of demonstrated ability in network engineering, operations
- Deep experience with Cisco and Arista or Fortinet or F5 products and services
- Automation related programming skills (Python or similar) is a nice to have
- Good understanding of Networking and Security standards, practices and methods.
- Solid grasp of SD-WAN management & troubleshooting is an advantage
- Understanding and experience of cloud computing specifically relating to networks, including AWS and/or Azure is an advantage
Tool & Technology Skills
- Telco:WAN, LAN, Wireless,
- OSS/BSS:Service Now, Jira
- NetworkSwitching, Routing, Secrurity, Cloud
- Product:Cisco, Fortinet, F5, Silver Peak SDWAN, Arista, Clearpass, OperGear, Meraki, AWS, Azure
- Automation:Python, API, Service Orchestration
Knowledge, Skills, Abilities
- Excellent verbal and written communication skills, good customer service skills, and a demonstrable ability to work with various teams.
- Troubleshooting skills
- Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.
- Be eager to learn new technologies and develop your skills
- Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization
