About us
Founded in New Delhi, India, Esconet Technologies Limited is a leading name in IT Infrastructure solution sales and services. Formerly known as Esconet Technologies Pvt. Ltd., we transitioned to a public company in September 2023. With a goal to elevate the future of digital transformation, we are committed to providing robust, scalable, and sustainable IT solutions to our diverse clientele.
Esconet Technologies is a trusted partner for top OEMs, including Dell Technologies, HPE, VMware, Intel, AMD, NVIDIA, and Microsoft. Our offerings range from Servers, GPU-based Workstations, Data Storage Systems, to Supercomputers under our own brand, HexaData. We design, develop, and deploy high-quality solutions that are tailored to meet the unique needs of businesses in SME, Enterprise, Government, and Public Sector verticals.
Role Overview
You will be responsible for managing key client accounts, ensuring high service satisfaction, handling renewals, and supporting sales growth opportunities. This role requires active coordination with internal technical teams, OEM/Distributor partners, and clients to ensure smooth service delivery and long-term business relationships.
Key Responsibilities
Client Management & Service Support
- Act as the primary point of contact for assigned customers.
- Handle customer queries, complaints, escalation, and follow-ups.
- Conduct regular client engagement meetings and maintain relationship visibility.
Contract & Renewal Management
- Coordinate with Sales Team, OEMs, and Distributors for pricing and quotes.
- Maintain renewal calendar and ensure no-lapse renewals.
Sales Coordination & Upsell Opportunities
- Work closely with Sales/Pre-Sales Team to identify upsell / cross-sell possibilities.
- Understand client infrastructure and future project pipelines.
- Share leads or opportunities emerging from customer interactions.
Internal Coordination
- Ensure timely closure of service tickets & SLAs are tracked.
- Work with Accounts team for invoice submission and payment follow-ups.
Documentation & Reporting
- Maintain updated records of client interactions, project status, and renewal data.
- Prepare weekly MIS reports on customer touchpoints, open issues, and revenue pipeline.
Required Skills & Competencies
- Strong communication and client-handling skills.
- Ability to manage multiple accounts simultaneously.
- Good understanding of IT Infrastructure / Networking / Cloud / Security products (added advantage).
- Experience working with OEMs/Distributors preferred.
- Problem-solving, time-management, and coordination skills.
- Proficiency in MS Excel, CRM tools, and basic documentation.
Educational & Experience Criteria
- Graduate / Postgraduate (Any discipline; technical background preferred).
- 4+ years of experience in Customer Service / Client Relationship / Inside Sales roles.
- Experience in a System Integrator (SI) or IT Services company is highly preferred.
Key Attributes
- Customer-focused mindset
- Positive and professional attitude
- Strong follow-up and execution drive
- Ability to work in a target & SLA-based environment
Why Join Us
- Opportunity to work with leading IT OEMs and Government clients.
- Growth-oriented role with performance-based rewards.
- Collaborative and professional work environment.
