About The Future University
The Future University is India's fastest growing live learning community. We offer LIVE cohort-based courses with India's top instructors.
Here Is Why, What We Are Doing Is Important
- We believe community is the cornerstone of learning. Going through a course alongside a group of peers is the best way to achieve transformation.
- The best way to learn is by doing. That's why our cohort-based courses focus on active learning through hands-on assignments and projects.
- Everyone should have access to the best instructors. Removing the limitations of geography means that anyone in the world can access industry experts.
- Traditional education does not focus on skills relevant in the 21st century. At The Future University, we try to bridge this gap.
We're the leading player in a massive and growing market, but are still early enough for you to make a big impact.
Key Responsibilities
- Client Relationship Management Build and nurture long-term relationships to ensure client satisfaction and retention.
- Lead Conversion & Revenue Growth Call potential leads, understand their needs, and convert them into course enrollments.
- Client Support & Communication Handle incoming calls, resolve client concerns promptly, and provide regular updates.
- Collaboration & Coordination Act as a bridge between clients and internal teams (category, marketing, product) to deliver seamless service.
- CRM & Data Management Maintain accurate records, track engagement, and identify upselling/cross-selling opportunities.
Requirements
- 0-1 years of experience in relationship/account management.
- Strong communication, negotiation, and interpersonal skills.
- Customer-centric mindset with a proactive attitude.
- Ability to handle multiple clients and prioritize tasks effectively.
- Proficiency in CRM software and MS Office tools.
Skills: customer support,management,communication
