Key Responsibilities
- Client Relationship Management Build and nurture long-term relationships to ensure client satisfaction and retention.
- Lead Conversion & Revenue Growth Call potential leads, understand their needs, and convert them into course enrollments.
- Client Support & Communication Handle incoming calls, resolve client concerns promptly, and provide regular updates.
- Collaboration & Coordination Act as a bridge between clients and internal teams (category, marketing, product) to deliver seamless service.
- CRM & Data Management Maintain accurate records, track engagement, and identify upselling/cross-selling opportunities.
Requirements
- 0-1 years of experience in relationship/account management.
- Strong communication, negotiation, and interpersonal skills.
- Customer-centric mindset with a proactive attitude.
- Ability to handle multiple clients and prioritize tasks effectively.
Skills: business relationship management,negotiation,communication
