To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Retail Banking customers within acceptable risk parameters
Collaborate and build effective partnerships with other RMs, team leaders, segment heads, CDD teams, risk, compliance, support functions, and product teams
Strategy
To achieve agreed individual targets and contribute to team success
Build partnerships with internal teams for seamless client service
Business
Effectively generate new business, identify prospects and convert in line with the Bank's appetite
Strategically formulate account plans and structure appropriate credit facilities
Build and maintain a portfolio of active and growing customers
Processes
Drive improvement in operational efficiency and process consistency
Ensure compliance with internal and external risk frameworks
Conduct regular and timely CDD reviews, ensure error-free profiles
Resolve client issues per established procedures
People & Talent
Embed Group values and ensure ethical, compliant culture
Risk Management
Operate within the Group's risk appetite and manage risks appropriately
Ensure compliance with AML, CDD, ESRM, and other regulatory standards
Proactively report and act on risk-related issues
Governance
Adhere to policies related to AML, sanctions, client suitability, documentation, confidentiality, cross-border, and ABC
Respond to audit findings and ensure corrective actions
Skills and Experience
Communication
Sales & Networking
Qualifications
University Graduate
Minimum 4 years of relevant experience in business/commercial/corporate client servicing
Strong creditworthiness assessment and financial analysis skills
Solid knowledge of trade, cash, lending, FX, and local industries
Understanding of operational procedures and retail banking regulations
Familiar with financial markets and investment products
